Customer success story

Inxmail sends ePA emails for over 70 health insurance companies

On behalf of BITMARCK, Inxmail reliably sends emails relating to electronic patient records (ePA) to millions of insured persons – via the scalable mail relay solution. Find out how the project was implemented technically and which success factors were decisive.

Inxmail versendet ePA-Mails im Auftrag von BITMARCK
BITMARCK Case Study: Das waren die Herausforderungen
Challenge

Secure ePA communication for millions of insured persons

BITMARCK is responsible for the operation of electronic patient records (ePA) for statutory health insurance companies, among other things. The company was looking for a powerful email solution for its email communication.

The requirements for the solution were:

  • Certified IT security standards for legally compliant sending
  • Scalable for over 70 health insurance companies
  • Compliance with CSA requirements such as List-Help headers
  • Email authentication with DKIM, SPF, DMARC, and BIMI
  • Reliable delivery without suspicion of spam or refusal of acceptance
  • Technical and specialist support
Solution

Strong infrastructure for reliable delivery

With Inxmail, the participating health insurance companies benefit from a mailing solution that meets the security and data protection requirements of the healthcare sector. Mailings are sent via certified servers.

How the project was implemented:

  • Technical onboarding with a focus on fast system integration via SMTP mail relay and REST API
  • Implementation of authentication measures for high delivery rates
  • Configuration of dedicated domains for around 70 participating health insurance companies
  • Project support with personal customer service
“Inxmail was the key component for us in implementing secure and scalable email delivery for the ePA. We were particularly impressed by the technical expertise, the flexible connection to our systems, and the personal support provided throughout the project.” 
Tanja Overbeck, Produktmanagerin IAM, BITMARCK
Tanja Overbeck
Product manager, IAM, BITMARCK
Solution

Delivery quality and scaling successfully implemented

Thanks to Inxmail's central shipping solution, BITMARCK was able to efficiently implement communication relating to the ePA and prevent delivery problems.

Results achieved:

  • High delivery rates thanks to certified mail servers
  • Transparency in the mailing process through structured bounce management and reporting
  • Scalable infrastructure for standardized processes from over 70 health insurance companies
  • Smooth operation thanks to personal consultation

Reasons for choosing Inxmail

Reliable delivery

Einfache Integration

Easy integration

Case Study Congstar: Verlässliche Qualitätssicherung

Legally compliant delivery

[Translate to English:] Persönliche Beratung

Personal consultation

About BITMARCK

As a managed service provider in the IT market for statutory health insurance, BITMARCK drives digitalization in the industry and among its customers with innovative products, solutions, and services.

www.bitmarck.de

  • Industry sector:
    Telecommunications
  • Company size:
    Medium-sized company
  • Location:
    Cologne
  • Use case:
    Optimization and scaling of e-mail marketing