With the integration of dialogONE and Inxmail, you can manage your customer communication holistically—from consent and lead generation to personalized newsletters and automated campaigns, all the way to personalized customer service interactions. Use the response data in dialogONE to automatically trigger follow-up actions.
Campaigns and recipient selections are created in dialogONE and can be used in Inxmail for prepared mailings without media breaks.
CRM knowledge from dialogONE can be used for personalized mailings so content fits target groups and contacts more closely.
Response data flows back into the CRM knowledge base and provides the foundation for individual next steps in marketing automation.
This integration links campaign management in dialogONE with email delivery in Inxmail. Target audiences are selected in the CRM and transferred to Inxmail. After the emails are sent, key response data is fed back so that campaigns and marketing automation can operate based on up-to-date information.
Furthermore, Inxmail is seamlessly integrated into dialogONE’s individual communication processes. Time- and event-driven mailings are sent automatically and in a personalized manner. In customer service, transaction-based messages can be triggered directly. In media sales, AI supports personalized and tailored communication via Inxmail.
Use dialogONE and Inxmail together to plan, run, and evaluate CRM-driven email communication more precisely.
Automating Customer Service Communication: Based on customer service interactions, personalized emails are sent directly to the customer on a transaction-by-transaction basis.
The integration strengthens your data foundation because important feedback from email marketing becomes available in dialogONE. Unsubscribes, bounces, and response data remain traceable in the CRM context. dialogONE opt-in management is integrated into newsletter sign-up and unsubscribe processes.
We answer the most common questions here. If you would like to know more, our team is here for you.
dialogONE transfers audiences and recipient selections to Inxmail. This data is used for prepared mailings that are then sent or scheduled via Inxmail.
The feedback includes which mailing a contact received, whether it was opened, which links were clicked, and whether there was an unsubscribe or a bounce.
The integration is suitable for CRM-driven email campaigns, lead nurturing, newsletter communication, and follow-up activities based on recipient reactions.
Yes. Newsletter sign-up and unsubscribe processes are integrated via dialogONE's central opt-in management.
Recipient reactions from Inxmail flow into dialogONE's CRM knowledge base. This means opens, clicks, bounces, and unsubscribes are available for individual follow-up activities in marketing automation.
With dialogONE and Inxmail, you connect campaign planning, mailing delivery, and response analysis. This creates email campaigns based on CRM audiences and feeds the results back into customer knowledge. It reduces media breaks and makes follow-up communication more targeted.
